Delete your account and data

1. About this page

This page explains how to delete your account and the data linked to it, for:

App

Sharia Connect

Developer

Sharia Connect

Website

shariaconnect.com

Your account will be deactivated immediately and your personal data removed from the app. Some records may be kept for up to 30 days in secure backups, or longer where the law, fraud prevention or security requires it, and are then permanently deleted.

The same account works on the website and in the app, so deleting it in one place deletes it everywhere. Deleting the app from your phone does not delete your account.

2. Delete your account in the app

1. Open the Sharia Connect app and sign in.
2. Tap Profile in the bottom menu.
3. Scroll down to your account menu and tap Delete account.
4. Enter your password. You can also tell us why you are leaving (optional).
5. Tap Delete my account, then confirm. You are signed out straight away.

3. Delete your account on the website

1. Sign in at shariaconnect.com/login.
2. Open the menu under your name and choose Account.
3. Scroll to Delete account and tap Delete my account.
4. Enter your password to confirm.

4. Ask for deletion on this page

Can't sign in, or don't have the app any more? Enter the email address or phone number you used for your account. To make sure nobody can delete someone else's account, we email a confirmation link to the address on the account. Nothing is deleted until you open that link and confirm.

No longer have access to that email address? Write to us at connect@shariaconnect.com from any address, with your name and the phone number on the account. We may ask a few questions to confirm the account is yours before we delete it.

5. What data is deleted

When your account is deleted, we delete:

• Account details: your name, email address, phone number, password, two-factor settings and notification preferences.
• Your profile: your personal, religious and family details, partner preferences and match preferences.
• Photos you uploaded, and requests to see photos, sent or received.
• Verification: identity documents, community references and interview videos you submitted, and their results.
• Matchmaking activity: interests sent and received, matches, match suggestions, meeting requests and success stories.
• Chats: your conversations, the messages in them and your answers to conversation prompts.
• Guardians (walis): the guardians you invited, the people you were a guardian for, and the guardian activity history.
• Safety records: members you blocked or who blocked you, and reports made by you or about you.
• Support: your support tickets, replies and attachments.
• Purchases and rewards: subscriptions, profile boosts, credits and referral history.
• Matchmaker and on-behalf registrations: your matchmaker profile and clients, and profiles you registered for someone else.
• Devices and messages from us: sign-in sessions on every device, push notification tokens, in-app notifications, your newsletter subscription and the history of emails we sent you.
• Usage records: the sign-up details and activity records linked to your account. Page-visit statistics are kept only without anything that links them to you.

6. What data is kept, and for how long

• Secure backups: copies of your data may remain in our secure backups for up to 30 days, after which they are permanently deleted.
• Legal, fraud and security needs: where the law requires it (for example payment records for tax purposes), or where it is needed to prevent fraud or protect members' safety (for example, to stop a banned person returning), we may keep the limited records needed for longer, only for as long as that need lasts, and then permanently delete them.
• Proof of your request: after 30 days we keep only the date your deletion was requested and completed, with no personal details, so we can show it was carried out.

Within the 30 days, your email address can't be used to sign up again. If you'd like to use it for a new account sooner, contact us.

7. How long it takes

• In the app or on the website: your account is deactivated and your data removed from the app straight away.
• Through this page: the confirmation email usually arrives within a few minutes and its link works for 60 minutes. As soon as you confirm, your account is deactivated and your data removed from the app.
• By email to our team: we reply within 30 days, usually much sooner.
• Permanent deletion: remaining copies are permanently deleted within 30 days, except the limited records described above.

8. Contact us

Questions about deleting your account or your data? Email connect@shariaconnect.com. See also our Privacy Policy.